Shipping and Return
This Shipping and Return Policy (“Policy”) explains how orders are processed, shipped, delivered, returned, and refunded when you purchase coats or related apparel from laurelscott.com (“we,” “us,” or “our”). By placing an order through our website, you accept and agree to the terms described below. If you have questions or require clarification at any time, please contact our customer care team at [email protected].
1. Order Processing
1.1 Order Confirmation
After you place an order at laurelscott.com, you will receive an email confirming your purchase details, including the selected items, order total, and shipping information. Please review this information carefully and notify us immediately if any corrections are needed.
1.2 Processing Times
Orders typically require 1–3 business days to process. This timeframe includes payment verification, quality checks, and careful packaging of your coat or apparel items. During peak seasons, holiday periods, or special sales, processing may take slightly longer. Weekends and public holidays are not counted as processing days.
1.3 Order Changes or Cancellations
Once an order enters processing or has been shipped, we may be unable to modify or cancel it. Contact us promptly if you need assistance, and we will do our best to accommodate your request.
2. Shipping Information
2.1 Shipping Methods
We offer several shipping options depending on your location, which may include standard, expedited, and priority delivery. Available methods and prices will appear at checkout based on your region.
2.2 Estimated Shipping Times
Estimated delivery times (after processing) are as follows:
- Standard Shipping: Usually 7–14 business days
- Expedited Shipping: Usually 4–8 business days
- Priority Shipping: When available, typically 3–5 business days
These delivery windows are estimates only. Delays may occur due to customs processing, courier issues, severe weather, or other factors beyond our control.
2.3 Shipping Costs
Shipping fees vary based on weight, destination, and selected service. All costs are displayed during checkout. From time to time, we may offer free shipping promotions.
2.4 Tracking Your Order
When your order has shipped, you will receive an email containing a tracking number and tracking link. Tracking updates may take up to 24–48 hours to appear once the package is scanned by the courier.
2.5 Incorrect or Incomplete Addresses
Customers are responsible for ensuring that shipping information is accurate. We are not liable for delays, lost packages, or additional fees resulting from incorrect or incomplete addresses.
3. Delivery
3.1 Delivery Attempts
Some deliveries may require a signature. If you are unavailable, the courier may leave a notice or attempt delivery again. It is the customer’s responsibility to retrieve packages left at mail centers or collection points.
3.2 Lost, Delayed, or Stolen Packages
If tracking shows that your package has been delivered but you cannot locate it, please contact the courier first for clarification, then email us at [email protected].
While we will make every effort to assist, we cannot be held responsible for packages that disappear after a confirmed delivery scan.
3.3 Customs, Duties, and Import Taxes
International customers may be required to pay customs fees, duties, or import taxes charged by local authorities. These fees are not included in product or shipping costs and must be paid by the customer upon delivery.
4. Return Policy
We want you to love your new coat. If you are not fully satisfied, we offer a clear and fair return process.
4.1 Return Eligibility
Returns are accepted within 30 days of the delivery date. To qualify:
- Items must be unused, unworn, and in original condition
- All tags, packaging, and accessories must be included
- Coats showing signs of wear, damage, odors, or alteration may be denied
4.2 Non-Returnable Items
Certain items cannot be returned:
- Final sale or clearance items
- Gift cards
- Items labeled “non-returnable” at checkout
4.3 How to Start a Return
To initiate a return, contact us at [email protected] with your order number, reason for return, and photos (if applicable). We will provide detailed instructions, including the return address.
Customers are responsible for return shipping costs unless the product was defective or incorrect.
4.4 Inspection and Refunds
Once your returned item arrives at our facility, we will inspect it. If approved, your refund will be processed within 5–10 business days back to your original payment method.
Shipping fees are non-refundable except for defective or incorrectly shipped items.
5. Exchanges
5.1 Exchange Eligibility
Exchanges are available for different sizes, colors, or the same style if stock permits. If the requested replacement is unavailable, we may offer a refund instead.
5.2 Exchange Process
Email [email protected] to request an exchange and follow the same condition guidelines listed under the return policy. Replacement shipping times may vary depending on stock availability.
6. Damaged, Defective, or Incorrect Items
If your coat arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery. Please provide photos of the issue, packaging, and label. We will arrange a replacement or issue a refund at no extra cost.
7. Policy Updates
We may update or modify this Policy from time to time. Changes will be posted on this page, and the “Last Updated” date will reflect the most recent revision. Continued use of our website indicates acceptance of any modified terms.